Frequently Asked Questions

Aurona Lighting Industries manufactures a wide range of LED lighting products, ceiling fans, exhaust fans, water heaters, room heaters, and other energy-efficient home appliances.

Yes, Aurona products are manufactured in compliance with applicable Indian and international quality standards. Each product carries relevant certifications such as BEE star ratings, ISI marks, and safety approvals where applicable.

Yes, we provide customized lighting solutions for homes, offices, showrooms, and large commercial projects. Contact our sales team with your requirements for a tailored proposal.

Yes, our LED lighting solutions and BEE-rated appliances are designed to deliver excellent performance while helping reduce energy consumption and electricity bills.

You can purchase our products through our authorized dealers, distributors, the Aurona online store, or by contacting our sales team directly for bulk or project orders.

Returns are accepted as per our return policy. Products must be unused, in original packaging, and returned within the specified window. Please contact support to initiate a return.

Refunds are processed after the returned product is inspected and approved. The refund is credited to the original payment method within 5-10 business days, depending on your bank or payment provider.

Warranty coverage varies by product category and model. Standard warranty details are mentioned on the product packaging and invoice. For exact terms, please check the product page or contact support.

Warranty covers manufacturing defects and workmanship issues under normal use. It does not cover physical damage, improper installation, unauthorized repairs, or wear and tear due to misuse.

Regular cleaning with a soft, dry cloth, proper installation, voltage protection, and following the product usage instructions will help maintain performance and extend product life.

If you face any issue with a product, first refer to the user manual. If the issue persists, raise a support ticket on our customer service page or contact us via WhatsApp, email, or phone.

You can reach us through phone, WhatsApp, email at auronalighting@gmail.com, or by submitting a support ticket on this page. Our team typically responds within 24 hours.

Yes, once a return or refund request is approved, you will receive a reference number. You can use this number to track status by contacting our support team or checking your account dashboard.

Visit our Careers page to view open positions and submit your application along with your resume. You can also reach out through our referral program.

Aurona offers a supportive work environment, growth opportunities, competitive compensation, and a culture focused on innovation, quality, and teamwork.

We periodically offer internships and part-time roles in sales, marketing, operations, and engineering. Check our Careers page for current openings.

You can apply to become a retailer or distributor through the Partner Registration section on our website. After verification and approval, you will receive access to partner pricing and benefits.

We regularly hire across functions including sales, marketing, product management, engineering, operations, and customer support. Visit our Careers page for the latest listings.

Aurona Lighting Industries is based in Rajasthan, India, with our manufacturing and operations located in Neem Ka Thana, Sikar, Rajasthan.

Currently, our primary focus is serving customers across India through our dealer network and online store. For international or bulk export inquiries, please contact our sales team.