Privacy Policy
Your privacy is important to us. This policy explains what we collect, why, and your rights.
01.Information We Collect
We collect information you provide directly (name, email, phone, shipping address, GST/PAN for partners) and information collected automatically (device, browser, IP, pages visited, cart events).
02.Cookies & Analytics
We use first‑ and third‑party cookies for session management, cart persistence, analytics (page views, conversions) and — with your consent — marketing. You can disable cookies in your browser settings.
03.How We Use Your Data
To process orders and payments, provide customer support, prevent fraud, comply with tax/legal obligations, improve our website, and — with your consent — send marketing communications.
04.Payment Security
We do not store card / UPI credentials on our servers. All payments are processed by PCI‑DSS compliant gateway partners over encrypted (HTTPS/TLS) connections.
05.Data Sharing
Data is shared only with:
- Courier partners (name, address, phone) for delivery
- Payment processors for transactions
- Tax authorities where legally required
- Authorised service providers under confidentiality agreements
06.Data Retention
Order and invoice data is retained as required by Indian tax and company law (typically 8 years). Marketing data is retained until you unsubscribe.
07.Your Rights
You can request access, correction, export or deletion of your data by writing to privacy@auronalighting.com. Account deletion removes personal data but retains anonymised transaction records for legal compliance.
08.Children's Privacy
Aurona is not directed at children under 13 and we do not knowingly collect data from them.
09.Policy Updates
We may update this policy from time to time. Material changes will be notified via email or a website banner.
10.Contact
For privacy queries: privacy@auronalighting.com