Return & Replacement Policy
Aurona stands behind every product we manufacture. Here is exactly what you can return, replace, and how.
01.Return Window
Return requests must be raised within 7 days of delivery. Warranty claims are handled separately under the Warranty Policy.
02.Return Eligibility
You may return a product if:
- It is damaged in transit
- It has a manufacturing defect
- The wrong product / SKU was delivered
- The product is materially different from what was described
03.Replacement Eligibility
Replacements are offered for damaged, defective or wrong products, subject to stock availability. If the exact SKU is unavailable, a full refund is issued.
04.Condition of Returned Items
Products must be unused, in the original packaging, with all tags, cables, remotes, drivers, warranty cards and accessories intact.
05.Non‑Returnable Products
The following are not eligible for return:
- Installed / wired products
- Customised or made‑to‑order SKUs
- Bulk B2B / project orders (unless defective)
- Clearance and last‑piece items
- Products damaged due to misuse, unauthorised modification or power surge
06.Reverse Pickup
Once a return is approved, our team schedules a reverse pickup within 2 business days. In pincodes where reverse pickup is unavailable, you may self‑ship and we will reimburse standard courier charges against a receipt.
07.Inspection Process
Every returned product is inspected at our warehouse for tampering, missing parts and reported issue. Inspection typically takes 24–48 hours after receipt.
08.Refund Timeline
Approved refunds are initiated within 24–48 hours of inspection and reflect in the source account within 5–7 business days.
09.How to Raise a Return
Go to My Account → Orders → Return, or raise a ticket via Customer Service with your order ID and photos/video of the issue.